The RISE Up COVID-19 Customer Conflict Prevention credential is a 70-minute training developed in partnership with the NRF Foundation and Crisis Prevention Institute to train workers on how to avoid and de-escalate conflict, as well as navigate issues around mask requirements and line management. Designed specifically for retail’s unique challenges, including mask requirements for customers, customer-to-customer conflicts and line management. After completing this online course, you will be able to: •Identify the signs of and strategies to prevent conflicts •Understand the skills needed to de-escalate conflicts •Use techniques to keep customers and employees safe Upon completion, you will receive a certificate from the National Retail Federation Foundation identifying you as a COVID-19 Customer Conflict Prevention Specialist.

Learners who earn this certification will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. Best practices for building resumes and navigating job searches are also covered. This course is perfect for someone interested in or currently working in a customer facing role, whether in retail or in another industry. After completing this online course, you will be able to: •Understand the retail industry, the customer and the value of customer service •Recognize the importance of product/service knowledge and how it impacts connecting with the customer •Understand how to meet the customer’s needs and techniques to make the sale •Practice honing customer service skills to project a professional image and build your personal brand •Know how to navigate job searches and build a professional network This class includes an exam at the end. Upon passing, you will receive an industry-backed certification identifying you as a Customer Service & Sales Certified Specialist. RISE Up, a training program developed by the NRF Foundation in partnership with the top retailers across the industry in the United States. This curriculum and certification are nationally-recognized in the retail industry.

Ed2Go. Learn proven techniques for planning successful events from a master event planner. This course will teach you how to develop the skills, find the resources, and gain the confidence to plan any event. Costs: Instructor Led (With Certain Start Dates) - $99.00 Self-Paced (Start Anytime)- $100.00