- Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
- Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
- Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits